Return & Refund Policy
At Bliss Agro Products Pvt. Ltd., we take great pride in offering fresh, high-quality fruits and vegetables sourced directly from trusted contract farmers across India. Customer satisfaction is our top priority. This Return & Refund Policy explains the conditions under which returns, replacements, or refunds may be provided.
1. Fresh Produce – No Return Policy
Since we deal in perishable products, we generally do not accept returns once the order has been delivered.
However, we understand that issues may occur. In such cases, please refer to the conditions below.
2. Damaged, Spoiled, or Incorrect Products
If you receive:
- Damaged items
- Spoiled fruits or vegetables
- Incorrect products different from what was ordered
You may request a replacement or refund.
Conditions:
- You must inform us within 24 hours of delivery.
- Provide photos/videos as proof of the issue.
- The items should be unused and in their original packaging (if applicable).
Once verified, we will process:
- Replacement, or
- Refund (as per your preference)
3. Order Cancellation
Before Dispatch
You may cancel your order before it is shipped/dispatched. In such cases, a full refund will be issued.
After Dispatch
Orders cannot be cancelled once they are dispatched or out for delivery.
4. Refund Processing
Once approved, refunds will be processed within:
- 5–7 business days for online payments
- Refunds will be credited to the original payment method
For COD orders, refunds may be issued via:
- Bank transfer
- UPI
- Wallet credit
(Details will be requested from you if needed.)
5. Bulk / B2B Orders
For bulk or wholesale orders:
- Returns are not accepted unless there is a quality-related issue
- Issues must be reported within 12 hours of delivery
- Refunds or replacements are handled case-by-case, based on inspection
6. No Refund Situations
Refunds or replacements will not be provided for:
- Issues reported after the allowed time window
- Items damaged due to improper storage after delivery
- Items purchased under clearance or special offers (unless severely damaged or spoiled)
- Customer dissatisfaction based on personal taste preferences
7. Delivery Issues
If the delivery failed due to:
- Incorrect address
- Customer unavailability
- Wrong contact information
Rescheduling charges may apply. Refund for delivery failure will be handled at company discretion.
8. How to Request a Return or Refund
To raise a request, contact us via:
Email: ecom@blissintl.in
Phone: +91 9880308174
Address: No. 769, Bliss House, Shantivana, Sahakarnagar, Behind Sri Jagannath Temple, Bangalore – 560092
Please include:
- Order ID
- Description of issue
- Photos/videos for verification
Our support team will respond within 24–48 hours.
9. Policy Updates
We may update this Return & Refund Policy from time to time.
The updated version will always be posted on this page. Continued use of our services implies acceptance of the revised policy.